Terms & Conditions
Unified Maintenance Services is a trading name of Jack Smith, operating as a sole trader.
These Terms & Conditions apply to all enquiries, estimates, quotations, bookings and works carried out by Unified Maintenance Services.
Last updated: 01/04/2026
1. Application
These Terms apply to all services provided unless agreed otherwise in writing.
By using this website, requesting a quote, accepting a quotation, making a booking or permitting works to proceed, you agree to these Terms.
Our published Scope of Works forms part of these Terms.
2. Estimates & Quotations
Estimates are indicative only and based on information provided prior to assessment. They are not fixed or binding.
Estimates may be revised following inspection, clarification of scope, access or site conditions.
Quotations are fixed prices issued following sufficient assessment and apply only to the defined scope.
Where the estimated value exceeds £250 or where complexity exists, a site visit may be required before a quotation is issued.
If site conditions differ from those described, work may be paused and a revised price issued for approval before continuing.
3. Bookings & Deposits
A job-specific deposit is required to confirm any booking.
Deposits may reflect labour commitment and/or materials.
Materials ordered specifically for a booking are non-refundable once ordered.
Deposits are refundable only in accordance with the cancellation terms below.
4. Cancellations, Rescheduling & Access
A minimum of 48 hours’ notice is required to cancel or reschedule a booking.
One reschedule may be permitted without penalty. Further changes within 48 hours may be treated as a cancellation.
Cancellations with less than 48 hours’ notice will result in the deposit being non-refundable.
If works cannot proceed due to customer-related issues (including lack of access, unsafe conditions, unavailable utilities or undisclosed issues), the minimum charge will apply along with any reasonable costs incurred.
Where issues are outside the customer’s control, works will be rescheduled at no cost.
5. Variations & Additional Works
No additional or varied works will be carried out without prior approval.
Approval may be provided via email, text message or WhatsApp.
The price and method of charging for any additional work must be agreed before work proceeds.
6. Pricing & Payment
Prices are as agreed in the quotation or approved variation.
A minimum charge of two hours’ labour applies to all jobs.
Payment is due within five days of the invoice date unless agreed otherwise in writing.
Payment may be made by bank transfer or cash (exact amount only).
Invoices unpaid after fourteen days may be subject to recovery action.
For commercial clients, statutory interest and compensation may be applied under the Late Payment of Commercial Debts (Interest) Act 1998.
7. Emergency & Call-Out Works
Emergency or same-day works are subject to a call-out fee and applicable premium rates.
Emergency works are limited to temporary or make-safe measures unless agreed otherwise.
If attendance is prevented due to customer-related issues or circumstances outside our control, the call-out fee remains payable.
8. Subcontractors
We may engage self-employed subcontractors where required.
Subcontractors act on behalf of Unified Maintenance Services and no contractual relationship is created between the customer and any subcontractor.
Unified Maintenance Services remains responsible for the works provided.
9. Customer Responsibilities
The customer must provide safe access, clear working areas, adequate lighting and available utilities.
The customer is responsible for confirming boundary positions and the location of any underground or concealed services.
No responsibility is accepted for damage arising from undisclosed or inaccurately marked services.
10. Customer-Supplied Materials
Where materials are supplied by the customer, they are accepted entirely at the customer’s risk.
No responsibility is accepted for suitability, compatibility, defects, delays or failure of such materials.
Labour and any abortive time remain chargeable.
11. Waste & Removed Materials
Unless agreed otherwise in advance, all removed materials and waste will be disposed of by us.
Any items retained by the customer become their responsibility once removed.
12. Completion & Acceptance
Customer presence at completion is preferred but not mandatory.
Where the customer is not present, works are deemed complete unless an issue is raised within the workmanship guarantee period.
Photographic records may be retained for operational and dispute purposes.
13. Workmanship Guarantee
A limited workmanship guarantee of 30 days applies from completion.
This guarantee covers workmanship only and excludes materials, wear and tear, misuse, third-party interference and pre-existing defects.
14. Health & Safety
We reserve the right to pause or stop work where conditions are unsafe.
Work may resume once conditions are made safe or additional safety measures are agreed.
15. Force Majeure
We are not liable for delays or failure to perform due to events outside our reasonable control.
Works will be rescheduled where possible without liability.
16. Photographs
Photographs may be taken for records, quality control and dispute resolution.
Marketing use will only take place with prior customer consent.
17. Right to Refuse or Discontinue Work
We reserve the right to refuse, pause or discontinue work that is unsafe, unpaid, outside scope or unsuitable.
18. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes are subject to the jurisdiction of the courts of England and Wales.