TERMS & conditions
TERMS & conditions
UNIFIED MAINTENANCE SERVICES is a trading name of Jack Smith, operating as a sole trader.
These Terms and Conditions apply to all enquiries, estimates, quotations, bookings, and works carried out by UNIFIED MAINTENANCE SERVICES.
These Terms apply to all services provided unless expressly agreed otherwise in writing.
By requesting an estimate, accepting a quotation, making a booking, or permitting works to proceed, the customer is deemed to have accepted these Terms.
The published Scope of Works forms part of these Terms.
Estimates are indicative only and based on information supplied prior to assessment.
They are not fixed or binding. Estimates may be revised following inspection, clarification of scope, access, or site conditions.
Quotations are fixed prices issued following sufficient assessment and apply only to the defined scope.
Where estimated value exceeds £250 or complexity exists, a site visit may be required before a quotation is issued.
If conditions differ from those described, work may be paused and a revised price issued for approval before continuing.
A job-specific deposit is required to confirm any booking.
Deposits may reflect labour commitment and/or materials.
Materials ordered specifically for a booking are non-refundable once ordered.
Deposits are refundable only in accordance with the cancellation terms below.
A minimum of 48 hours’ notice is required to cancel or reschedule. One reschedule may be permitted without penalty. Any further changes within 48 hours may be treated as a cancellation.
Cancellations with less than 48 hours’ notice render the deposit non-refundable.
If works cannot proceed due to customer fault, including lack of access, unsafe conditions, utilities unavailable, or undisclosed issues, the minimum charge will apply together with any reasonable costs incurred.
Where issues are outside the customer’s control, works will be rescheduled at no cost.
No additional or varied works will be carried out without prior written approval.
Written approval may be provided via email, text message, or WhatsApp.
The price and charging method for variations must be agreed before work proceeds.
Prices are as agreed in the quotation or approved variation.
A minimum charge of two hours’ labour applies to all jobs.
Payment is due within five days of the invoice date unless agreed otherwise in writing.
Payment may be made by bank transfer or cash (exact amount only).
Invoices unpaid after fourteen days overdue may be subject to formal recovery action.
For commercial clients, statutory interest and compensation may be applied under the Late Payment of Commercial Debts (Interest) Act 1998.
Emergency or same-day works are subject to a call-out fee and applicable premium rates.
Emergency works are limited to temporary or make-safe measures unless otherwise agreed.
Where attendance is prevented due to customer fault or circumstances outside the contractor’s control, the call-out fee is retained.
The Contractor may engage self-employed subcontractors.
Subcontractors act on behalf of UNIFIED MAINTENANCE SERVICES and no contractual relationship is created between the Client and any subcontractor.
The Contractor remains responsible for the works provided.
UNIFIED MAINTENANCE SERVICES does not employ staff.
The Client must provide safe access, clear work areas, adequate lighting, and available utilities.
The Client is responsible for confirming boundary positions and the location of underground or concealed services.
No responsibility is accepted for damage arising from undisclosed or inaccurately marked services.
Where materials are supplied by the Client, they are accepted entirely at the Client’s risk.
No responsibility is accepted for suitability, compatibility, defects, delays, or failure of such materials.
Labour and abortive time remain chargeable.
Unless otherwise agreed in advance, all removed materials and waste become the responsibility of the Contractor for disposal.
Any items retained by the Client are their responsibility once removed.
Customer presence at completion is preferred but not mandatory.
Where the Client is not present, works are deemed complete unless an issue is raised within the workmanship guarantee period.
Photographic records may be retained for operational and dispute purposes.
A limited workmanship guarantee of 30 days applies from completion.
The guarantee covers workmanship only and excludes materials, wear and tear, misuse, third-party interference, and pre-existing defects.
The Contractor retains sole discretion to pause or stop work where conditions are unsafe.
Work may resume once conditions are rectified or additional safety measures are agreed.
The Contractor is not liable for delays or failure to perform due to events beyond reasonable control.
Works will be rescheduled where possible without liability.
Photographs may be taken for records, quality control, and dispute resolution.
Marketing use requires prior customer consent.
The Contractor reserves the right to refuse, pause, or discontinue works that are unsafe, unpaid, outside scope, or unsuitable.
These Terms are governed by the laws of England and Wales, with jurisdiction in the courts of England and Wales.