PRIVACY POLICY

UNIFIED MAINTENANCE SERVICES is committed to protecting your privacy and handling personal data responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect personal information.

1. Who We Are

UNIFIED MAINTENANCE SERVICES is a property maintenance and repair service operating in the United Kingdom.

Data Controller:

Jack Smith

UNIFIED MAINTENANCE SERVICES

Contact:

Email: info@unifiedmaintenanceservices.co.uk

2. Information We Collect

We may collect and process the following personal information:

• Name

• Email address

• Telephone number

• Address or postcode

• Details about the work requested
  
  

This information may be collected when you:

• Contact us by phone, email, or WhatsApp

• Submit an enquiry via our website contact form
  
  

We do not collect unnecessary personal data.

3. How We Use Your Information

We use personal information only where necessary to:

• Respond to enquiries

• Provide estimates or quotations

• Arrange and carry out work

• Communicate regarding services

• Maintain job records and administration
  
  

We do not use personal data for automated decision-making or profiling.

4. Lawful Basis for Processing

We process personal data under the lawful basis of legitimate interests, as the information is required to respond to enquiries and provide services requested.

Where a contract is entered into, processing is also necessary for the performance of that contract.

5. How We Store and Protect Your Data

All personal data is stored securely using digital systems only, including:

• Google Workspace (email, Drive, Docs, Sheets)

• WhatsApp Business
  
  

We take reasonable steps to protect personal data against loss, misuse, unauthorised access, or disclosure.

We do not store personal data in paper form.

6. Data Sharing

We do not sell or rent personal data to third parties.

Personal information may be shared only where necessary:

• With trusted self-employed subcontractors, solely for the purpose of carrying out agreed works

• Where required by law or regulatory authorities
  
  

Any third parties are required to handle data securely and lawfully.

7. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purpose it was collected for

• Comply with legal, accounting, or regulatory requirements
  
  

When data is no longer required, it is securely deleted.

8. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of data where appropriate

• Object to or restrict certain processing
  
  

Requests can be made by contacting us using the details above.

9. Cookies and Tracking

Our website does not use tracking cookies, analytics tools, or advertising pixels.

Basic technical logs may be recorded by our website hosting provider for security and operational purposes only.

10. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or business operations. The latest version will always be published on our website.

11. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

UNIFIED MAINTENANCE SERVICES

Email: info@unifiedmaintenanceservices.co.uk